Returns & Refunds Policy

Return Process:

If you’re dissatisfied with your purchase, returning it is straightforward. Simply ship the product to our address at 3077 Ash Street, Dallas, Texas, 75204, US.

Our aim is your complete satisfaction, and our return and refund policy is crafted to simplify the process, ensuring it’s easy and hassle-free.

Return Procedure:

For damaged, defective, or incorrect items, contact us within 14 days of receiving them for a return or exchange. We’ll furnish a prepaid shipping label for your convenience. Other returns or exchanges are accepted within 30 days of receipt. Ensure the item is in its original condition and packaging, inclusive of all tags and accessories. Initiate the return or exchange through our website or via email.

Please note that personalized or custom items and final sale items cannot be returned or exchanged. Return shipping costs for non-defective items are not included.

Refunds:

Upon receipt of the returned item, we’ll conduct a thorough inspection for its original condition. If deemed satisfactory, your requested refund will be processed within 7-10 business days to your original payment method, along with a confirmation email.

Defective items outside the 30-day return period can be arranged for repair or replacement. We’re committed to finding a resolution that ensures your contentment.

We take returns and exchanges seriously, offering exceptional customer service. Should you have any inquiries or concerns about our policy, feel free to get in touch with us.

Late or Missing Refunds (if applicable):

If your refund is delayed, review your bank account, contact your credit card company, and reach out to your bank. If issues persist, email us at [email protected] for assistance.

Sale Items:

Refunds apply to regular-priced items only; sale items are non-refundable.

Exchanges:

We replace defective or damaged items. Email us at [email protected] and send the item to 3077 Ash Street, Dallas, Texas, 75204, US.

Gifts:

If the item was marked as a gift, you’ll receive a gift credit for the value of the return. If it wasn’t marked as a gift, the refund goes to the gift giver, who will be notified of the return.

Shipping:

To initiate a return, mail your product to 3077 Ash Street, Dallas, Texas, 75204, US. You’re responsible for return shipping costs, which are non-refundable. For items exceeding $75, use a trackable shipping service. Ensure secure packaging and include the original invoice. Upon receipt, we’ll inspect and process your refund or exchange.